nicole shayne

Quality review specialist, customer support, graphic designer


profile

About Me

I'm an all-around virtual assistant. My forte includes graphic design, customer support, and administrative tasks - data entry, research, etc. I'm also experienced in social media management. I helped local business owners manage a facebook page and setup ads to gain more customers.

Details

Name:
Nicole Shayne E.
Age:
26 years
Location:
Cebu City, Pearl of the Orient
Hobbies:
Traveling, Calligraphy, Watercolor painting, Vlogging,

experiences

Career
Kizuna Outsourcing PH

Jan 2024 - Apr 2024

Tax assistant (part-time)

Managed and updated tax records using Salesforce, ensuring accuracy and timely data entry. Translated financial expenses from Japanese to English for reporting purposes. Created detailed Income Tax Return (ITR) summaries to assist in tax filing and compliance.

Duolingo

Oct 2021 - present

Quality Review Specialist (contract)

Expertly communicated and collaborated with diverse teams globally, fostering effective cross-cultural and multilingual communication. Strong aptitude for accurately interpreting non-verbal cues, adhering closely to procedural guidelines, and upholding confidentiality agreements. Consistently met deadlines and performed effectively in a fast-paced environment, showcasing exceptional ability to manage high volume of tasks under pressure.

English Partners

Feb 2023 - Mar 2024

Online ESL Teacher

Taught English to Japanese adults, focusing on improving conversational skills, grammar, and pronunciation. Utilized Japanese for communication and instruction, adapting lessons to meet individual student needs and language proficiency levels.

Outsource Access

Sep 2020 - Dec 2021

Social Media Manager, Administrative Assistant and Specialist

On a daily basis, I assess project outputs, ensuring they meet quality standards through regular reviews. I also coordinate project activities across multiple teams, addressing any arising issues and facilitating efficient progress. Additionally, I execute essential daily tasks critical to the project's success, including social media management, graphic design, CRM management, and data entry, among others.

Lance Services

Jan 2019 - Nov 2020

Social Media Manager & Web Developer

Created a website with products and locations pages using Google Maps. Created and managed their facebook; setup ads which attracted twice as more customers in their area.

Manulife Philippines

March 2018 - December 2019

Financial Advisor

Consulted with clients to determine their financial needs and goals, and develop growth plans. Sold financial products to high net worth individuals

Adventist Medical
Center Iligan Hospital

October 2019 - January 2020

Medical Technology Intern

During the internship, performed effectively in a semi-private hospital with a patient load ranging from 50-100 daily, and demonstrated proficiency in managing time and pressure in high-volume environments.

Education
Brigham Young University

April 2018 - July 2019

Pathway-Connect

A year-long university prep program that leads to online degrees by teaching life skills, English, algebra, and personal finance. This program helped me grow spiritually, academically, and professionally

Vivixx Academy

June 2017 - November 2017

Web Development Bootcamp Course

A five-month intense training on front-end and back-end web development. Learned to create a personal portfolio website, APIs, and build web apps using React. This intensive course helped me to be independent by teaching me how to learn on my own.

location_on Baguio City, PH
Adventist Medical
Center College

June 2015 - July 2020

Bachelor - Clinical Laboratory Science

Technology used to diagnose, monitor and treat the diseases that affect humans

  • Passed the Board exam on 2022 and became a licensed Clinical Laboratory Scientist
  • Technology used to diagnose, monitor and treat the diseases that affect humans
  • Has an extensive range of disciplines and learning such as Hematology, Microbiology, Immunology, Blood Banking and Serology, Clinical Chemistry, and more
  • Successfully overcame my fear of needles by learning the art of drawing blood from patients
location_on Iligan City, PH

abilities





Skills

  • Customer Support star star star star star
  • CSS and HTML star star star star star
  • Graphic Design star star star star star_border
  • Data Entry star star star star star
  • Research star star star star star
  • Bootstrap Framework star star star star star_border
  • Wordpress star star star star star_border
  • Email Marketing star star star star star_border
  • JavaScript star star star star_border star_border
  • Ruby on Rails star star star star_border star_border
Tools

  • MS Office star star star star star
  • Google Calender star star star star star
  • Dropbox star star star star star
  • Canva star star star star star
  • Social Media star star star star star
  • ChatFunnels star star star star star_border
  • MailChimp star star star star star_border
  • Github star star star star star_border
  • CRM (Salesforce, Trello, Asana) star star star star_border star_border
  • Adobe Photoshop star star star star_border star_border




Languages
  • Cebuano (Mother tongue) star star star star star
  • English star star star star star
  • Japanese (Conversational, JLPT N4 passer) star star star star_border star_border
  • Korean (조금) star star star_border star_border star_border

contact me




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